{"id":2567,"date":"2024-11-04T16:21:09","date_gmt":"2024-11-04T15:21:09","guid":{"rendered":"https:\/\/axialease.com\/?p=2567"},"modified":"2025-02-24T10:14:13","modified_gmt":"2025-02-24T09:14:13","slug":"experience-client-axialease-accompagnement-personnalise","status":"publish","type":"post","link":"https:\/\/axialease.com\/fr\/experience-client-axialease-accompagnement-personnalise\/","title":{"rendered":"L’exp\u00e9rience client chez Axialease : un accompagnement personnalis\u00e9 au c\u0153ur de notre expertise"},"content":{"rendered":"\n
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Chez Axialease, sp\u00e9cialiste du leasing d’\u00e9quipements professionnels, l’exp\u00e9rience client n’est pas seulement un aspect de notre activit\u00e9, c’est notre marque de fabrique.<\/h2>\n\n\n\n

Depuis la signature du contrat jusqu\u2019\u00e0 la fin de vie du mat\u00e9riel, chaque client b\u00e9n\u00e9ficie d\u2019un accompagnement sur mesure, garanti par un responsable d\u00e9di\u00e9 \u00e0 l’exp\u00e9rience client. Cette approche est la cl\u00e9 de notre succ\u00e8s, qu’il s’agisse de financement direct ou de solutions indirectes<\/a> avec nos partenaires.<\/span><\/p>\n<\/div>\n<\/div>\n\n\n\n

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<\/div>\r\n
\r\n \"L'exp\u00e9rience\r\n <\/div>\r\n
\r\n 04\/11\/2024<\/span>\r\n <\/div>\r\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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D\u00e8s la signature d\u2019un contrat de leasing, nos clients et partenaires sont imm\u00e9diatement pris en charge. Un appel de bienvenue est syst\u00e9matiquement effectu\u00e9 pour faciliter leur acc\u00e8s \u00e0 nos outils (l’extranet Myleasing, Marylease\u00ae<\/a>), o\u00f9 ils peuvent retrouver toutes les informations contractuelles et les coordonn\u00e9es de leur Charg\u00e9(e) d\u2019Affaires. Ce premier \u00e9change est essentiel pour instaurer une relation de confiance et familiariser nos clients avec notre \u00e9cosyst\u00e8me.<\/span><\/p>\n\n\n\n

La disponibilit\u00e9 : un engagement quotidien<\/h2>\n\n\n\n

Chez Axialease, nous savons que la r\u00e9activit\u00e9 et la disponibilit\u00e9<\/strong> sont des crit\u00e8res essentiels pour une exp\u00e9rience client r\u00e9ussie. C\u2019est pourquoi notre Service Clients<\/strong> est facilement joignable par t\u00e9l\u00e9phone, par email et via notre site web. Le formulaire de contact<\/strong> permet de centraliser les demandes, garantissant ainsi une r\u00e9ponse rapide et adapt\u00e9e \u00e0 chaque situation. Nous encourageons \u00e9galement nos clients \u00e0 utiliser notre portail extranet<\/strong> pour acc\u00e9der \u00e0 toute leur documentation contractuelle et ainsi fluidifier les interactions. En cas de probl\u00e8me technique, nos \u00e9quipes commerciales sont pr\u00eates \u00e0 intervenir et \u00e0 faire le lien avec nos partenaires fournisseurs<\/strong> pour trouver une solution rapide.<\/p>\n\n\n\n

Un accompagnement tout au long du contrat, et au-del\u00e0<\/h2>\n\n\n\n

L’un des aspects qui nous distingue dans le domaine du leasing d’\u00e9quipements <\/strong>est notre volont\u00e9 d’accompagner nos clients tout au long de leur contrat et jusque dans la fin de vie des actifs. Quel que soit le service concern\u00e9 \u2013 commercial, recouvrement ou support client \u2013 notre objectif est de r\u00e9pondre aux besoins tout en prot\u00e9geant les int\u00e9r\u00eats de l\u2019entreprise. Cette approche attentive, port\u00e9e par le responsable de l’exp\u00e9rience client<\/strong>, permet de garantir une collaboration harmonieuse jusqu’apr\u00e8s le terme du contrat (recyclage, renouvellement, rachat du mat\u00e9riel gr\u00e2ce au leaseback<\/a>\u2026).<\/p>\n\n\n\n

Un service en am\u00e9lioration continue<\/h2>\n\n\n\n

L’exp\u00e9rience client chez Axialease n’est pas fig\u00e9e : elle \u00e9volue constamment gr\u00e2ce aux retours de nos clients. Notre objectif est de satisfaire pleinement chaque entreprise, qu\u2019il s\u2019agisse de faciliter le renouvellement des \u00e9quipements pour nos partenaires fournisseurs ou de fid\u00e9liser nos clients directs pour leurs futurs investissements.<\/p>\n\n\n\n

Une exp\u00e9rience client au service de votre croissance<\/h2>\n\n\n\n

La cl\u00e9 de votre r\u00e9ussite r\u00e9side dans une exp\u00e9rience client exceptionnelle<\/strong>. En vous offrant un accompagnement personnalis\u00e9 et en facilitant vos investissements via des solutions de leasing adapt\u00e9es, nous contribuons \u00e0 la croissance de vos projets<\/strong>. Un client satisfait, bien accompagn\u00e9 et soutenu dans le financement de ses \u00e9quipements, peut se concentrer sur l\u2019essentiel : d\u00e9velopper son activit\u00e9 et saisir de nouvelles opportunit\u00e9s.
<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

La qualit\u00e9 de l\u2019exp\u00e9rience client de votre partenaire financier.<\/p>\n","protected":false},"author":5,"featured_media":2578,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[34,22,40,41,29],"class_list":["post-2567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee","tag-cybersecurite","tag-financement-des-ventes","tag-leasing","tag-marylease","tag-recyclage","entry"],"yoast_head":"\nL'exp\u00e9rience client chez Axialease : un accompagnement personnalis\u00e9 au c\u0153ur de notre expertise - Axialease<\/title>\n<meta name=\"description\" content=\"La qualit\u00e9 de l\u2019exp\u00e9rience client de votre partenaire financier est la condition de votre croissance. 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